IT Technician Level 2 or 3

Duties and Responsibilities:

  • Provide support for PCs, servers, and applications
  • Experience with remote support of users
  • Strong customer service skills
  • Strong organizational skills and ability to work independently


  • Proficient in Solar Winds or PRTG (a minimum of 7 years)
  • Proficient in Windows Server Support

    • Active Directory
    • DFS
    • Group Policy
    • Exchange
    • SQL
  • Proficient in Windows Desktop Support

  • Office 365

  • Cisco Meraki

  • Webroot

  • VMware ESXI

Not required but would be a plus:

  • Sharepoint
  • IIS


BA degree in a related field with a minimum of 7years experience or equivalent job experience (10+years’ experience)

About Us:

Grey Matter Technologies is an IT managed service & solutions provider in the Tri-state and New England region. We tailor our IT services to satisfy each client promptly with speedy problem-solving capabilities. We understand that just a minute of downtime can be overwhelming, which is why we strive to provide customer service that never leaves our customers waiting. Grey Matter also realizes that in order for technology systems to remain stable, it’s critical their infrastructure is able to grow as needed and upgrades happen routinely and as needed. Our technology plans ensure our small- and medium-sized business clients are never left behind. Founded in 1997 and headquarters in Glastonbury, CT.

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Job Summary
  • Hartford County, CT*

  • Part Time and Full-Time

  • $35/hr

  • Minimum of 7 years experience is required

  • BA Degree in a Related Field

*This is NOT a remote position but has the ability to be after a ramp up period*

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